Runwyse — Billing Software that Turns Bills into Repeat Customers

At Runwyse, a platform operated by NexusCzar Technologies (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data of our retail partners and their customers.

This Privacy Policy describes how we collect, use, store, and disclose information when you access or use the Runwyse website, billing application, and related services.

1. Information We Collect

We collect information to provide a seamless billing and CRM experience. The types of information we collect include:

Business and Store Details: Store name, billing address, business owner details, contact information, GSTIN (GST Identification Number), and logo.
Account Contact Details: Email addresses and mobile numbers provided during pre-registration or account setup.
Customer Transaction Data: To operate the billing and CRM software, we process transaction data (such as items purchased, bill amount, date, and customer phone numbers for WhatsApp bill delivery).
Technical and Analytics Data: IP address, browser type, device information, and interaction patterns on our website to optimize platform performance.

2. How We Use Your Information

We process information for the following business purposes:

To generate, format, and deliver digital GST-compliant invoices.
To deliver automated billing notifications, promotions, and loyalty point updates to your customers via WhatsApp.
To help you manage customer profiles, tier ratings, and marketing campaigns.
To compile store sales analytics, GSTR reports, and inventory alerts.
To communicate with you regarding updates, platform releases, and pre-launch notifications.

3. Data Sharing and Third-Party API Integrations

We do not sell your data or your customers' data. We only share information with third parties in the following scenarios:

Meta Developer Services (WhatsApp Business API): To send digital invoices directly to WhatsApp, customer contact numbers and invoice metadata are securely sent through the Meta Cloud API.
Service Providers: We share data with hosting platforms (e.g., Vercel, AWS), databases, and analytics providers that help us host and run the software.
Legal Compliance: We may disclose information if required to do so by Indian law or to comply with audits under GST regulations.

4. Data Security and Retention

We take industry-standard administrative, physical, and electronic measures to secure your data from unauthorized access or alteration. We retain business account data and transaction logs for as long as your account is active, or as needed to fulfill legal accounting obligations in India.

5. Your Choices and Rights

You can update your store profile, delete transaction history, or opt-out of promotional communications at any time by contacting our support team. For concerns regarding customer data processed on your behalf, we act as a data processor, and you (the retailer) remain the data controller.

6. Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date at the top.

7. Contact Us

If you have any questions or feedback about this Privacy Policy, please reach out to us:

Email: info@nexusczar.com